Frequently Asked Questions

What is the delivery time for my order?

When you order something from Brenda & Pauline Jewelry, the delivery time is a bit different from what you might be used to. Because our products are shipped directly from our suppliers, we can save enormously on storage and transportation costs. This makes it possible to price our products so competitively.

The average delivery time is 5 to 10 business days (Mon-Fri, excluding holidays).

What should I do if I haven't received my order yet?

Due to the enormous interest in our products, it may be that your product arrives a little later than expected. We hope for your understanding. If this period has passed and you still haven't received anything, please send an email to info@brendapaulinejewelry.com. We will then find out what is going on with your package.

I want to exchange/return my order, how do I do this?

To send a return, simply contact our customer service via info@brendapaulinejewelry.com. Include your name, order number (e.g., #0000) that you received in the confirmation email, and the reason for return. We will then provide you with the return address and confirm the return. Once that has happened, you can send the product to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returns with us are at your own expense. The costs will therefore depend on the courier. Please consult the website of the relevant courier with which you wish to ship for more information about prices.

What are the conditions for returning my product(s)?

There is always a return period of 14 days. The return period begins on the day you received the item. However, there are conditions for returning:

You can only return the item if:

• The return period has not yet expired;
• The product is in its original packaging and all labels are still attached;
• The product has not been worn yet.

Which payment methods can I use?

We accept payments via credit card, debit card, Apple Pay, Shop Pay and Google Pay. If you're not sure whether your payment method is accepted, follow the steps on the payment page to see all possible options.

All transactions run through secure and reliable payment systems and are therefore 100% safe.

What if I haven't received a confirmation email for my order?

That's not right, send an email with your full name and email address to info@gracehelenjewelry.com. We'll help you quickly.

Can I cancel my order?

Do you want to cancel your order for any reason? Send an email to info@brendapaulinejewelry.com. as soon as possible. Include your name, order number (e.g., #0000) that you received in the confirmation email, and preferably also the reason why you would like to cancel the order.